Refund & Cancellation Policy
Honest refund and cancellation information for Canticle: paid checkout is not live today. When it launches, the rules shown at checkout govern.
Checkout status
Paid checkout is not live. Joining a waitlist, creating an account, earning MVP status, or using Console shells does not authorize a charge and creates no paid entitlement.
When paid services launch and you affirmatively complete checkout, the refund and cancellation rules shown at checkout govern, subject to applicable law and the Terms of Service.
Planned refund stance
Consistent with the public Terms refund language:
- The refund policy shown at checkout applies, subject to applicable law.
- Canticle will investigate metering or billing errors and correct them with a refund or account credit when appropriate.
- No specific trial or guaranteed money-back window is promised by these site policies unless and until checkout expressly states one.
Cancellation methods and timing for stopping later renewals will be disclosed at checkout and in the account/billing surface (including Console billing when wired).
Metering and billing corrections
If a metering, invoice, or billing error occurs after paid services launch, contact Canticle through the contact page or the billing support path shown in Console. Canticle will investigate and, when appropriate, issue a refund or account credit.